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# PerlDesk, www.perldesk.com                    RELEASE 1.8   #
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# Author: John Bennett [john@perldesk.com]                    #
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#                   PERLDESK README                           #	
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# 1.8                                                         #
# Revision 0                                                  #
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     To install PerlDesk please refer to the INSTALL file.


LICENSE
---------------------------------------------------------
 Please direct bug reports, suggestions or feedback	
 to the perldesk website.                              
                                                       
 PerlDesk is a commercial application, every installation
 requires a license from the PerlDesk.com website.

 
 Redistribution in any part or form is nor permitted under any
 circumstances without written permission from the authors.
                 


WHAT IS PERLDESK?
---------------------------------------------------------
 Perldesk is a fully featured help desk system that is an 
 ideal solution for companies with more than one staff 
 member who support several users. Main features include:
 Email submissions, staff logging, knowledge base, user
 registration, and many more. 

 It has been built with both the end-user and customer 
 support personnel in mind. End-users can submit their 
 requests via either e-mail (directly routed to the desk)
 or via the web based area - these features ensure end
 user convenience. Both methods are logged in the same
 way and can be viewed in the ticket queue and staff 
 members can view them/close/edit them.

 Staff logging is a popular feature of the desk, which 
 allows staff members to log calls and assign them 
 internally. Especially usefull for phone operators.

 

PERLDESK COMMUNITY
--------------------------------------------------------
 If you have any suggestions/bug reports, etc - please 
 stop by at the forums:

            http://www.perldesk.com/forums


AUTHOR
--------------------------------------------------------

 PerlDesk is developed/mantained by John Bennett
 Email: j.bennett@perldesk.com